Please use our contact form for all questions.  We will respond within 24 hours.

Our candles are made with a premium proprietary coconut wax blend chosen for its clean burn, smooth melt, and excellent fragrance performance and are free of parabens and phthalates.

Coconut wax burns differently than many other waxes, melting from the center outward. It may take several burns for the wax pool to reach the edge of the glass. This is expected and part of the candle's natural burn cycle.

Please see our Candle Care page.

Occasionally, you may notice areas where the wax appears to pull slightly away from the jar, sometimes referred to as “wet spots.” This is a natural characteristic of all wax candles that can occur as it cools or responds to changes in temperature. It is more noticeable with clear jars and purely cosmetic, and does not affect the candle's performance or safety.

Orders are typically processed and shipped within 1–2 business days. You will receive tracking information once your order ships.

During hotter weather, we may opt to ship orders Monday through Wednesday to minimize prolonged exposure to high temperatures during transit, particularly over weekends.

At this time, we only ship within the United States.

Unused and unopened items may be returned within 14 days of
delivery for a store credit. Items must be in their original packaging and in resalable condition. Return shipping costs are the responsibility of the customer. If you would like to request a return, please contact us at support@connecticutcandlecompany.com.

We do not offer exchanges. If you would prefer a different item, we recommend placing a new order.

Please contact us within 3 days of delivery at support@connecticutcandlecompany.com
and include photos of the candle, product box, and shipping box.