Refund policy

We take great care in producing each candle and want you to feel confident in your purchase.

Returns

Unused and unopened items may be returned within 14 days of delivery for store credit. Items must be in their original packaging and in resalable condition. Return shipping costs are the responsibility of the customer. If you would like to request a return, please contact us at support@connecticutcandlecompany.com.

We do not offer exchanges. If you would prefer a different item, we recommend placing a new order.

Damaged Orders 

We carefully package each order to help ensure it arrives safely. If your order arrives damaged, please contact us within 7 days of delivery and include photographs (required) of the product, packaging, and shipping box.  Contact support@connecticutcandlecompany.com.

Before You Purchase

We encourage thoughtful selection and are always happy to answer any questions before you place an order.

Contact

To request a return or report an issue, please contact us at support@connecticutcandlecompany.com with your order number and a brief description.